Project Context
Small and medium-sized enterprises (SMEs) in Japan are facing a severe labor shortage crisis. Customer demand for instant 24/7 responses is increasing, while the cost of maintaining overnight support teams is extremely high.
Challenges
Customer Loss
53% of customers abandon the service if they have to wait more than 10 minutes.
Operational Costs
Recruitment and training costs for customer service staff continue to rise.
Technical Barriers
Existing AI solutions are often too complex to implement or may generate inaccurate responses.
VAON's Solution
Private Data Training: The AI responds only based on the company’s internal documents (PDFs, websites, Excel files), ensuring high accuracy.
Hybrid Model: Flexibly combines button-based scripted flows (for fixed processes) with generative AI (for complex questions).
Omnichannel: Deep integration with LINE Official Account (the most popular communication channel in Japan) and websites.
Value Delivered
Reduce by 60%
Reduced the workload of answering repetitive questions by 60%.
1.5× Increase
Increased conversion rate (CVR) by 1.5× through instant responses, ensuring no customers are missed at night.
Zero Waiting Time
Instant response 24/365.
Technology Stack
